/* Service Desk controls and its isolated, responsive workspace. */
.service-filters { display:flex; flex-wrap:wrap; align-items:end; gap:10px; margin:12px 0; }
.service-filters label { display:grid; gap:5px; font-size:12px; min-width:130px; }
.service-filters label:first-child { flex:1; min-width:200px; }
.service-filters input,.service-filters select { width:100%; min-height:36px; padding:7px; color:inherit; background:var(--paper,#fff); border:1px solid var(--line,#cbd5e1); border-radius:6px; }
#service-queue-status { margin:10px 0; font-size:13px; }
.sd-error,#ticket-form-status { color:var(--danger,#b45309); }
#service-board { min-width:0; overflow-x:auto; }
#service-board .ticket-column { min-width:180px; }
.sd-column-pager { display:flex; flex-wrap:wrap; align-items:center; justify-content:space-between; gap:6px; margin-top:12px; font-size:11px; }
.sd-column-pager button { padding:6px; color:inherit; background:transparent; border:1px solid var(--line,#cbd5e1); border-radius:5px; }
.sd-column-pager button:disabled { opacity:.45; cursor:default; }
.sd-badges { display:flex; flex-wrap:wrap; gap:5px; font-size:11px; }
.sd-badges:empty { display:none; }
.sd-unread,.sd-awaiting { padding:3px 6px; border-radius:5px; background:var(--paper-soft,#eef2f6); font-weight:600; }
.sd-unread { color:var(--blue,#2563eb); }
.sd-awaiting { color:var(--danger,#b45309); }
.sd-message-preview { display:-webkit-box; -webkit-line-clamp:2; -webkit-box-orient:vertical; overflow:hidden; font-size:12px; overflow-wrap:anywhere; }
.sd-detail-status { font-size:12px; margin:10px 0; }
.sd-detail-status:empty { display:none; }
.ticket-card .sla-pill { white-space:normal; text-align:left; }
#service-detail .service-actions button:disabled { opacity:.55; cursor:default; }
.sd-review-warning { display:flex; align-items:center; flex-wrap:wrap; gap:8px; margin:10px 0; font-size:13px; }
.sd-review-warning[hidden] { display:none; }
.sd-review-attention { padding:8px 12px; border:1px solid var(--line,#cbd5e1); border-left:3px solid var(--danger,#b45309); border-radius:6px; background:var(--paper-soft,#eef2f6); }
.sd-review-dialog { width:min(760px,calc(100vw - 32px)); max-height:85vh; box-sizing:border-box; overflow:auto; padding:20px; border:1px solid var(--line,#cbd5e1); border-radius:12px; background:var(--paper,#fff); color:var(--text,#17221d); }
.sd-review-dialog::backdrop { background:rgb(0 0 0 / 40%); }
.sd-review-dialog header,.sd-review-toolbar { display:flex; align-items:center; justify-content:space-between; gap:12px; flex-wrap:wrap; }
.sd-review-dialog h2 { font-size:20px; margin:0; }
.sd-review-dialog p { font-size:14px; line-height:1.5; }
#service-review-issues { list-style:none; padding:0; margin:12px 0 0; }
#service-review-issues li { padding:14px 0; border-top:1px solid var(--line,#cbd5e1); overflow-wrap:anywhere; }
#service-review-issues h3 { font-size:16px; margin:6px 0; }
.sd-review-kind { color:var(--muted,#64748b); font-weight:600; margin:0; }
.sd-review-detail { white-space:pre-wrap; }
.sd-invoice-feedback { flex-basis:100%; min-width:0; font-size:13px; overflow-wrap:anywhere; }
.sd-invoice-feedback:empty { display:none; }
.sd-invoice-feedback p { margin:6px 0; }
.billing-ticket-row > .sd-invoice-feedback { grid-column:1 / -1; }

#service { font-size:14px; }
#service [hidden],.sd-workspace-dialog [hidden] { display:none !important; }
#service .section-head h2 { font-size:26px; }
#service .section-head p { font-size:14px; }
#service .service-layout { display:block; }
#service .service-stats { gap:10px; }
#service .service-stats article { padding:0; box-shadow:none; border-radius:10px; }
#service .service-stats button { width:100%; padding:12px 16px; text-align:left; background:transparent; border:0; color:var(--ink); cursor:pointer; }
#service .service-stats b { font-size:24px; }
#service .service-stats span { font-size:13px; }
.sd-views { display:flex; justify-content:space-between; align-items:center; gap:16px; flex-wrap:wrap; margin:18px 0 10px; }
.sd-quick-views,.sd-view-mode { display:flex; gap:6px; flex-wrap:wrap; }
.sd-views button,.sd-list-pager button,.sd-back { border:1px solid var(--line); border-radius:7px; background:var(--paper); color:var(--ink); padding:9px 12px; font-family:inherit; font-size:14px; font-weight:600; line-height:1.3; cursor:pointer; }
.sd-views button[aria-pressed="true"] { border-color:var(--green); box-shadow:inset 0 -2px var(--green); }
.service-filters { align-items:end; padding:14px; background:var(--paper); border:1px solid var(--line); border-radius:10px; }
.service-filters label { font-size:13px; color:var(--ink-2); }
.service-filters input,.service-filters select { min-height:40px; font-size:14px; border-radius:7px; }
.sd-more-filters summary { padding:10px; cursor:pointer; }
.sd-more-filters[open] { flex:1 0 100%; }
.sd-more-filters > div { display:flex; flex-wrap:wrap; gap:12px; padding:10px 0; }
.sd-review-warning:not(.sd-review-attention) { font-size:12px; color:var(--ink-2); }
#service-live-status { font-size:12px; color:var(--ink-2); margin-bottom:12px; }
#service-list { border:1px solid var(--line); border-radius:12px; overflow:hidden; background:var(--paper); }
.sd-list-head,.sd-list-row { display:grid; grid-template-columns:minmax(230px,2fr) minmax(150px,1.1fr) minmax(200px,1.3fr) minmax(180px,1.4fr); gap:20px; padding:14px 18px; }
.sd-list-head { color:var(--ink-2); font-size:12px; background:var(--paper-soft); }
.sd-list-row { width:100%; border:0; border-bottom:1px solid var(--line); border-radius:0; background:var(--paper); color:var(--ink); font:inherit; text-align:left; cursor:pointer; align-items:center; }
.sd-list-row:hover { background:var(--paper-soft); }
.sd-list-row>span { display:grid; gap:5px; min-width:0; overflow-wrap:anywhere; }
.sd-list-row strong { font-size:16px; line-height:1.4; }
.sd-list-row small { font-size:12px; color:var(--ink-2); }
.sd-list-row b { font-size:13px; }
.sd-list-row .sd-list-sla { font-size:13px; line-height:1.5; }
.sd-list-sla.danger { color:var(--danger,#b5253b); }
.sd-list-sla.warning { color:var(--ink); }
.sd-list-pager { display:flex; align-items:center; justify-content:space-between; gap:14px; padding:14px; font-size:13px; }
.sd-list-pager button:disabled { opacity:.5; cursor:default; }
#service-board { display:grid; grid-template-columns:repeat(4,minmax(250px,1fr)); align-items:start; gap:12px; padding-bottom:12px; }
#service-board .ticket-column { min-height:0; padding:12px; box-shadow:none; border-radius:10px; }
#service-board .ticket-column h3 { font-size:13px; }
#service-board .ticket-card { font-size:14px; padding:14px; }
#service-board .ticket-card strong { font-size:16px; line-height:1.4; }
#service-board .ticket-card small,#service-board .ticket-topline { font-size:12px; }
#service-board .sla-pill { font-size:12px; }
#service .empty-state { font-size:14px; padding:24px 16px; }
.sd-workspace-dialog { width:min(1440px,calc(100vw - 48px)); height:calc(100dvh - 48px); max-width:none; max-height:none; margin:auto; padding:0; border:1px solid var(--line); border-radius:16px; background:var(--paper); color:var(--ink); box-shadow:0 28px 100px rgb(0 0 0 / 28%); overflow:auto; overscroll-behavior:contain; }
.sd-workspace-dialog::backdrop { background:rgb(12 20 15 / 55%); backdrop-filter:blur(2px); }
.sd-back { margin:16px 24px 0; }
.sd-workspace { padding:20px 24px 24px; font-size:14px; line-height:1.5; }
.sd-title { display:flex; justify-content:space-between; gap:20px; position:static; padding:0; margin:0; border:0; min-height:0; }
.sd-title h2 { font-size:26px; line-height:1.25; margin:4px 0 8px; overflow-wrap:anywhere; letter-spacing:-.3px; }
.sd-title p { color:var(--ink-2); font-size:14px; margin:0 0 10px; }
.sd-title .eyebrow { font-size:12px; }
.sd-status { display:flex; align-items:flex-start; gap:8px; flex-wrap:wrap; min-width:140px; justify-content:flex-end; }
.sd-status span,.sd-status b { border:1px solid var(--line); border-radius:6px; padding:5px 9px; font-size:13px; }
.sd-priority-critical,.sd-priority-urgent { color:var(--danger,#b5253b); }
.sd-sla-clocks { display:grid; grid-template-columns:1fr 1fr; gap:12px; margin:14px 0; }
.sd-clock { display:grid; gap:3px; border:1px solid var(--line); border-radius:9px; padding:10px 14px; }
.sd-clock span,.sd-clock small { font-size:12px; color:var(--ink-2); }
.sd-clock b { font-size:15px; }
.sd-clock.late { border-left:3px solid var(--danger,#b5253b); }
.sd-clock.late b { color:var(--danger,#b5253b); }
.sd-workspace .service-actions { display:flex; flex-wrap:wrap; gap:8px; margin:12px 0; }
.sd-workspace .service-actions button { font-size:13px; padding:9px 12px; min-height:36px; background:var(--paper-soft); color:var(--ink); border:1px solid var(--line); border-radius:7px; cursor:pointer; }
.sd-workspace .service-actions .primary-btn { background:var(--green); color:var(--button-text,#fff); }
.sd-tabs { display:flex; gap:6px; border-bottom:1px solid var(--line); margin:18px 0; overflow:auto; }
.sd-tabs button { padding:12px 14px; border:0; border-bottom:3px solid transparent; background:transparent; color:var(--ink-2); font-size:14px; white-space:nowrap; cursor:pointer; }
.sd-tabs button[aria-selected="true"] { color:var(--ink); font-weight:700; border-color:var(--green); }
.sd-discussion { display:grid; grid-template-columns:minmax(0,1fr) 280px; gap:24px; }
.sd-discussion-main { min-width:0; }
.sd-description { border-bottom:1px solid var(--line); padding:0 0 12px; }
.sd-description summary { font-weight:600; cursor:pointer; }
.sd-description p { white-space:pre-wrap; overflow-wrap:anywhere; margin:8px 0 0; max-height:160px; overflow:auto; }
.sd-context-summary { border-left:1px solid var(--line); padding-left:20px; }
.sd-workspace h3 { font-size:18px; margin:0 0 12px; }
.sd-context-summary dt { font-size:12px; color:var(--ink-2); margin-top:16px; }
.sd-context-summary dd { margin:3px 0 0; font-size:14px; overflow-wrap:anywhere; }
.sd-context-summary button { margin-top:20px; }
.sd-workspace .ticket-chat { margin:14px 0 0; padding:0; border:0; border-radius:0; }
.sd-workspace .tc-head { display:none; }
.sd-workspace .tc-messages { min-height:100px; max-height:32dvh; }
.sd-workspace .tc-form { padding:14px; border:1px solid var(--line); border-radius:10px; }
.sd-workspace .sd-detail-status:empty { display:none; }
.sd-workspace .tc-form .tc-error:empty { display:none; }
@media (min-width:1101px) and (min-height:800px) {
  .sd-workspace-dialog[open] { display:flex; flex-direction:column; overflow:hidden; }
  .sd-back { align-self:flex-start; flex-shrink:0; margin-top:12px; }
  #service-detail { flex:1; min-height:0; }
  .sd-workspace { height:100%; box-sizing:border-box; display:flex; flex-direction:column; padding-top:12px; padding-bottom:16px; }
  .sd-title h2 { font-size:23px; margin:2px 0 4px; }
  .sd-title p { margin-bottom:4px; }
  .sd-sla-clocks { margin:8px 0; }
  .sd-clock { padding:7px 12px; grid-template-columns:auto minmax(0,1fr); gap:1px 16px; align-items:center; }
  .sd-clock b { text-align:right; }
  .sd-clock small { grid-column:1/-1; }
  .sd-workspace .service-actions { margin:8px 0; }
  .sd-tabs { flex-shrink:0; margin:8px 0 12px; }
  .sd-tabs button { padding:8px 12px; }
  .sd-pane { flex:1; min-height:0; overflow:auto; }
  .sd-discussion-main { min-height:0; display:flex; flex-direction:column; }
  .sd-description { flex-shrink:0; padding-bottom:8px; }
  .sd-description p { max-height:64px; margin-top:4px; }
  #service-ticket-chat { flex:1; min-height:0; }
  .sd-workspace .ticket-chat { display:flex; flex-direction:column; height:100%; margin-top:0; }
  .sd-workspace .tc-sync { margin-top:8px; }
  .sd-workspace .tc-messages { flex:1; min-height:70px; max-height:none; margin:8px 0; }
  .sd-workspace .tc-form { flex-shrink:0; grid-template-columns:minmax(0,1fr) auto; gap:4px 14px; padding:8px 12px; }
  .sd-workspace .service-actions { align-items:center; }
  .sd-workspace .tc-modes { grid-column:1; grid-row:1; }
  .sd-workspace .tc-visibility { grid-column:2; grid-row:1; align-self:center; max-width:280px; font-size:12px; }
  .sd-workspace .tc-form label:has(textarea) { grid-column:1/-1; grid-row:2; font-size:0; gap:0; }
  .sd-workspace .tc-form textarea { font-size:14px; min-height:64px; max-height:120px; }
  .sd-workspace .tc-form label:has(input[type=file]) { grid-column:1; grid-row:3; }
  .sd-workspace .tc-send { grid-column:2; grid-row:3; align-self:center; }
  .sd-workspace .tc-form>small,.sd-workspace .tc-error { grid-column:1/-1; }
  .sd-workspace .tc-modes button { padding:5px 9px; }
  .sd-workspace .tc-form small { font-size:11px; }
  .sd-workspace .tc-form .draft-state { min-height:0; margin-top:3px; }
  .sd-context-summary { overflow:auto; }
}
.sd-workspace .ticket-events article,.sd-resolution,.sd-work-card,.sd-original-work { padding:16px; margin:12px 0; border:1px solid var(--line); border-radius:10px; }
.sd-workspace .ticket-events header,.sd-work-card header { display:flex; position:static; min-height:0; padding:0; border:0; justify-content:space-between; flex-wrap:wrap; gap:12px; }
.sd-workspace .ticket-events small,.sd-work-card small { font-size:12px; color:var(--ink-2); }
.sd-workspace .ticket-events p,.sd-resolution p,.sd-work-card p { font-size:14px; white-space:pre-wrap; overflow-wrap:anywhere; }
.sd-workspace h4 { font-size:16px; margin:4px 0 8px; }
.sd-sla-history { margin:20px 0; }
.sd-new-work { border:1px solid var(--line); padding:14px; border-radius:9px; }
.sd-new-work summary { cursor:pointer; font-weight:600; }
.sd-new-work form { max-width:760px; display:grid; gap:12px; margin-top:16px; }
.sd-workspace label,.sd-action-dialog label { display:grid; gap:6px; font-size:14px; }
.sd-workspace input,.sd-workspace textarea,.sd-action-dialog input,.sd-action-dialog textarea,.sd-action-dialog select { box-sizing:border-box; width:100%; font:inherit; background:var(--paper-soft); color:var(--ink); border:1px solid var(--line); border-radius:7px; padding:10px; }
.sd-work-actions,#sd-linked { display:flex; flex-wrap:wrap; gap:8px; align-items:center; }
.sd-work-actions span { font-size:13px; }
.sd-file-row { display:flex; gap:10px; align-items:center; border-bottom:1px solid var(--line); padding:16px 0; }
.sd-file-row>div { display:grid; gap:5px; flex:1; min-width:0; overflow-wrap:anywhere; }
.sd-file-row small { font-size:12px; color:var(--ink-2); }
.sd-file-row b { font-size:12px; }
.sd-action-dialog { width:min(580px,calc(100vw - 32px)); max-height:90dvh; overflow:auto; padding:24px; border:1px solid var(--line); border-radius:14px; background:var(--paper); color:var(--ink); }
.sd-action-dialog::backdrop { background:rgb(0 0 0 / 45%); }
.sd-action-dialog form { display:grid; gap:16px; }
.sd-action-dialog h2 { font-size:22px; margin:0; }
.sd-action-dialog p { font-size:14px; line-height:1.5; }
.sd-action-dialog footer { display:flex; gap:12px; justify-content:flex-end; }
.sd-action-dialog button { padding:10px 14px; border:1px solid var(--line); border-radius:7px; cursor:pointer; }
.sd-action-dialog .sd-checkbox { display:flex; align-items:center; gap:10px; }
.sd-action-dialog .sd-checkbox input { width:18px; height:18px; }
.sd-form-error { color:var(--danger,#b5253b); }
.sd-workspace-dialog :focus-visible,#service :focus-visible { outline:2px solid var(--green); outline-offset:3px; }
@media(max-width:1100px) {
  .sd-list-head { display:none; }
  .sd-list-row { grid-template-columns:minmax(0,2fr) minmax(0,1fr); gap:12px; }
  .sd-discussion { grid-template-columns:minmax(0,1fr); }
  .sd-context-summary { display:none; }
}
@media(max-width:600px) {
  .sd-workspace-dialog { width:100vw; height:100dvh; border-radius:0; border:0; }
  .sd-workspace { padding:16px; }
  .sd-back { margin:12px 16px 0; }
  .sd-title { display:block; }
  .sd-title h2 { font-size:21px; }
  .sd-status { justify-content:flex-start; }
  .sd-sla-clocks { grid-template-columns:1fr; }
  .sd-list-row { grid-template-columns:1fr; padding:16px; }
  .sd-file-row { flex-wrap:wrap; }
  .sd-file-row>div { flex-basis:100%; }
  .service-filters label { flex:1 1 140px; min-width:0; }
  .service-filters label:first-child { min-width:0; flex-basis:100%; }
  .sd-workspace .tc-messages { max-height:35dvh; }
}